EARN QANTAS POINTS IN-STORE WITH HOKA

HOKA Australia has partnered with Qantas Frequent Flyer to offer our customers the opportunity to earn Qantas Points when shopping in-store*

EARN 2 QANTAS POINTS PER $1 SPENT

Shop and earn Qantas Points in four easy steps

FAQs

Where are your HOKA retail stores located?
We currently have 3 retail stores at the following locations:

• MELBOURNE: 265 Little Bourke Street
• CHADSTONE: Chadstone Shopping Centre
• SYDNEY: Shop 2014, Westfield Bondi Junction
• BRISBANE: G128, DFO Brisbane Airport

How do I earn Qantas Points on my transaction?
To earn Qantas Points on transactions in-store, you have to scan your digital or physical Qantas Frequent Flyer card when you’re ready to pay. You can find your card in the Qantas App, your Apple Wallet or Google Pay. Add your card to your digital wallet, or download or update your Qantas app.

How do I use Qantas Points on my transaction?
To use Qantas Points in-store, a member must advise the salesperson that they wish to use Qantas Points when asked how they would like to pay, present and scan their digital Qantas Frequent Flyer card using the latest version of the Qantas App. In the event a member has enough points, they can choose to use Qantas Points to cover the entire eligible products within the order or choose to use a portion of points via Points Plus Pay when prompted via the Qantas APP, where the balance can be paid using any accepted form of payment. To use Qantas Points, an order must contain a minimum of $12 of eligible products. The minimum redemption amount is 2,000 Qantas Points for $12 off.

Will I be prompted to earn Qantas Points on every transaction?
When shopping in-store, you'll have the option to present and scan your Qantas Frequent Flyer card via the Qantas App at the time of payment.

Will I be prompted to use Qantas Points on every transaction?
When shopping in-store, you will be asked for your preferred form of payment. If you choose to use Qantas Points towards all or part of your purchase, you will need to present and scan your Qantas Frequent Flyer card via the Qantas App at the time of payment. If you have enough points, you will be prompted in the Qantas App to choose to use Qantas Points towards all or part of your purchase.

Where can I find my digital Qantas Frequent Flyer card?
You can find your Qantas Frequent Flyer card in the Qantas App. If you wish to use points, you must use the card in the Qantas App.

How long until I get my Qantas Points if I choose to earn Qantas Points on my transaction?
For in-store purchases, Qantas Points will be credited to your Frequent Flyer account within 14 days of purchase.

How many Qantas Points will I earn on my transaction?
You'll earn 2 points per $1 spent on eligible transactions.

Can I earn Qantas Points when purchasing a Gift Card?
No, you can't earn Qantas Points on the purchase of a Gift Card. However, you can earn Qantas Points on the cash component of purchases where a Gift Card is used towards part payment.

If I return, cancel or request a refund on a purchase where Qantas Points were used towards payment, will my points be credited back to my Frequent Flyer account?
Yes, if an item is returned where Qantas Points were used towards the transaction, members will have the option of an exchange, store credit or a refund of the points redeemed.

Who do I contact for assistance with my Qantas Points queries in relation to my transaction?
If you have a query in relation to your transaction, contact qantaspoints@accentgr.com.au and outline the respective brand, store location, date of purchase, amount, order number and your Qantas Frequent Flyer membership number.